:root {
  /* Slate / Zinc Neutrals */
  --bg-app: #090a0f;
  --bg-sidebar: #0d0f17;
  --bg-surface: #121520;
  --bg-surface-raised: #181c2b;
  --bg-surface-hover: #1f2438;
  --bg-input: #0a0d14;

  /* Borders & Dividers */
  --border-subtle: rgba(255, 255, 255, 0.06);
  --border-strong: rgba(255, 255, 255, 0.12);
  --border-focus: #3b82f6;

  /* Typography */
  --text-primary: #f1f5f9;
  --text-secondary: #94a3b8;
  --text-tertiary: #64748b;
  --text-inverse: #0f172a;

  /* Brand Accents (Flat, High-Contrast) */
  --accent-primary: #2563eb;
  --accent-primary-hover: #1d4ed8;
  --accent-primary-subtle: rgba(37, 99, 235, 0.12);
  --accent-cyan: #0284c7;
  --accent-emerald: #10b981;
  --accent-amber: #f59e0b;
  --accent-rose: #f43f5e;

  /* Geometry & Typography */
  --radius-sm: 6px;
  --radius-md: 8px;
  --radius-lg: 12px;
  --font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Inter", Helvetica, Arial, sans-serif;
  --font-mono: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
}

* { box-sizing: border-box; }
body {
  margin: 0;
  background: var(--bg-app);
  color: var(--text-primary);
  font-family: var(--font-sans);
  font-size: 13px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

/* App Shell */
.shell { min-height: 100vh; display: flex; }

/* Sidebar */
.sidebar {
  width: 250px;
  background: var(--bg-sidebar);
  border-right: 1px solid var(--border-subtle);
  padding: 20px 14px 16px;
  display: flex;
  flex-direction: column;
}

.brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 0 8px 20px;
  border-bottom: 1px solid var(--border-subtle);
  margin-bottom: 16px;
}
.brand-mark {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-md);
  background: var(--accent-primary);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 13px;
}
.brand strong {
  display: block;
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
  letter-spacing: -0.2px;
}
.brand span, .workspace-card small, .sidebar-foot span {
  display: block;
  color: var(--text-tertiary);
  font-size: 11px;
}

.workspace-card {
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface);
  border-radius: var(--radius-md);
  padding: 10px 12px;
  margin-bottom: 16px;
}
.eyebrow {
  text-transform: uppercase;
  letter-spacing: 0.8px;
  font-size: 9px;
  font-weight: 700;
  color: var(--text-tertiary);
}
.workspace-line {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 4px 0 2px;
}
.workspace-line strong { font-size: 12px; color: var(--text-primary); }
.status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--accent-emerald);
}
.pill {
  font-size: 9px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  border-radius: 4px;
  padding: 2px 6px;
  background: rgba(16, 185, 129, 0.1);
  color: var(--accent-emerald);
  border: 1px solid rgba(16, 185, 129, 0.2);
  margin-left: auto;
}
.pill.pale {
  background: rgba(59, 130, 246, 0.1);
  color: #60a5fa;
  border-color: rgba(59, 130, 246, 0.2);
}

.nav { display: flex; flex-direction: column; gap: 2px; }
.nav-item {
  border: 0;
  background: transparent;
  color: var(--text-secondary);
  padding: 8px 12px;
  border-radius: var(--radius-md);
  text-align: left;
  display: flex;
  align-items: center;
  gap: 10px;
  font: inherit;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0; opacity: 0.7; }
.nav-item b {
  margin-left: auto;
  font-size: 10px;
  padding: 1px 6px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.05);
  color: var(--text-tertiary);
  font-weight: 600;
}
.nav-item:hover {
  background: var(--bg-surface-raised);
  color: var(--text-primary);
}
.nav-item.active {
  background: var(--accent-primary-subtle);
  color: #60a5fa;
  font-weight: 600;
}
.nav-item.active svg { opacity: 1; stroke: #60a5fa; }
.nav-item.active b { background: rgba(59, 130, 246, 0.2); color: #93c5fd; }

.sidebar-foot {
  margin-top: auto;
  border-top: 1px solid var(--border-subtle);
  padding: 14px 4px 0;
  display: flex;
  align-items: center;
  gap: 10px;
}
.avatar {
  width: 30px;
  height: 30px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-surface-raised);
  color: var(--text-primary);
  font-size: 11px;
  font-weight: 600;
  border: 1px solid var(--border-subtle);
}
.sidebar-foot strong { font-size: 12px; display: block; color: var(--text-primary); }
.sidebar-foot .more {
  margin-left: auto;
  color: var(--text-tertiary);
  background: none;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  padding: 4px 8px;
  font-size: 11px;
  cursor: pointer;
}
.sidebar-foot .more:hover {
  color: var(--accent-rose);
  background: rgba(244, 63, 94, 0.1);
  border-color: rgba(244, 63, 94, 0.2);
}

/* Content Area */
.content { flex: 1; min-width: 0; padding: 24px 30px; }
.topbar {
  display: flex;
  justify-content: space-between;
  align-items: flex-end;
  margin-bottom: 20px;
}
.topbar h1 {
  font-size: 22px;
  letter-spacing: -0.4px;
  margin: 3px 0 0;
  color: var(--text-primary);
  font-weight: 700;
}
.top-actions { display: flex; align-items: center; gap: 10px; }
.last-sync { font-size: 11px; color: var(--text-tertiary); }

.mode-selector, .metrics-select {
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-md);
  background: var(--bg-surface);
  color: var(--text-primary);
  padding: 7px 11px;
  font: inherit;
  font-size: 12px;
  outline: none;
}
.mode-selector:focus, .metrics-select:focus { border-color: var(--border-focus); }

.icon-btn, .round-btn {
  border: 1px solid var(--border-strong);
  background: var(--bg-surface);
  color: var(--text-primary);
  width: 32px;
  height: 32px;
  border-radius: var(--radius-md);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.15s;
}
.icon-btn:hover { background: var(--bg-surface-raised); }
.round-btn {
  border: 0;
  background: var(--accent-primary);
  color: #fff;
  border-radius: 50%;
  width: 26px;
  height: 26px;
  font-size: 14px;
  font-weight: 600;
}

/* Flat Clean Panels */
.panel {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
}

/* Inbox & Chat Layout */
.inbox-grid {
  display: grid;
  grid-template-columns: 280px minmax(380px, 1fr) 260px;
  gap: 14px;
  height: calc(100vh - 120px);
  min-height: 520px;
}
.conversation-list, .chat, .detail { min-height: 0; overflow: hidden; }
.panel-head {
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--border-subtle);
}
.panel-head strong { font-size: 13px; font-weight: 600; color: var(--text-primary); display: block; }
.panel-head span:not(.pill):not(.status-label) { display: block; color: var(--text-tertiary); font-size: 11px; margin-top: 1px; }

.search {
  margin: 10px 12px 6px;
  height: 34px;
  background: var(--bg-input);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  padding: 0 10px;
  gap: 8px;
  color: var(--text-tertiary);
}
.search input {
  border: 0;
  outline: 0;
  background: transparent;
  width: 100%;
  font: inherit;
  font-size: 12px;
  color: var(--text-primary);
}

.conversation-items { overflow-y: auto; height: calc(100% - 98px); }
.conversation {
  display: flex;
  gap: 10px;
  padding: 11px 14px;
  border-left: 2px solid transparent;
  border-bottom: 1px solid var(--border-subtle);
  cursor: pointer;
  transition: background 0.15s;
}
.conversation:hover { background: var(--bg-surface-raised); }
.conversation.selected {
  background: var(--accent-primary-subtle);
  border-left-color: var(--accent-primary);
}
.contact-avatar {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-sm);
  background: var(--bg-surface-raised);
  color: #60a5fa;
  border: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  font-size: 11px;
  flex-shrink: 0;
}
.conversation-body { min-width: 0; flex: 1; }
.conversation-top { display: flex; justify-content: space-between; gap: 6px; }
.conversation strong { font-size: 12px; color: var(--text-primary); font-weight: 500; }
.conversation time { font-size: 10px; color: var(--text-tertiary); }
.conversation p { font-size: 11px; color: var(--text-secondary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin: 3px 0 0; }
.mode-mini { font-size: 9px; text-transform: uppercase; color: var(--accent-cyan); margin-top: 3px; display: block; font-weight: 600; }
.mode-mini.human { color: #f59e0b; }
.mode-mini.bot { color: var(--accent-cyan); }
.conversation-phone-tag { color: var(--text-tertiary); }
.chat-phone-link { display: inline-flex; align-items: center; gap: 3px; color: var(--text-tertiary); font-size: 11px; text-decoration: none; transition: color 0.15s ease; }
.chat-phone-link:hover { color: var(--accent-cyan); }

.chat-active { height: 100%; display: flex; flex-direction: column; }
.chat-head {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 18px;
  border-bottom: 1px solid var(--border-subtle);
}
.chat-head strong { display: block; font-size: 13px; font-weight: 600; color: var(--text-primary); }
.chat-head span:not(.mode-badge) { display: block; color: var(--text-tertiary); font-size: 11px; }
.chat-head-actions { margin-left: auto; display: flex; align-items: center; gap: 8px; }

.mode-badge {
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.5px;
  padding: 3px 8px;
  border-radius: 4px;
  background: var(--accent-primary-subtle);
  color: #60a5fa;
  border: 1px solid rgba(59, 130, 246, 0.25);
}
.mode-badge.human {
  background: rgba(244, 63, 94, 0.1);
  color: var(--accent-rose);
  border-color: rgba(244, 63, 94, 0.25);
}

.messages {
  flex: 1;
  overflow-y: auto;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--bg-app);
}
.bubble {
  max-width: 72%;
  padding: 9px 13px;
  border-radius: var(--radius-md);
  font-size: 13px;
  line-height: 1.45;
  white-space: pre-wrap;
}
.bubble.in {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-bottom-left-radius: 2px;
  align-self: flex-start;
  color: var(--text-primary);
}
.bubble.out {
  background: var(--accent-primary);
  color: #fff;
  border-bottom-right-radius: 2px;
  align-self: flex-end;
}
.bubble small { display: block; opacity: 0.7; font-size: 10px; margin-top: 4px; }

.composer {
  display: flex;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid var(--border-subtle);
  background: var(--bg-surface);
}
.composer input {
  flex: 1;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 9px 12px;
  outline: 0;
  font: inherit;
  font-size: 13px;
  background: var(--bg-input);
  color: var(--text-primary);
}
.composer input:focus { border-color: var(--border-focus); }
.composer button, .admin-primary-btn {
  border: 0;
  border-radius: var(--radius-md);
  background: var(--accent-primary);
  color: #fff;
  padding: 0 16px;
  font: inherit;
  font-weight: 600;
  font-size: 12px;
  cursor: pointer;
  transition: background 0.15s;
}
.composer button:hover, .admin-primary-btn:hover { background: var(--accent-primary-hover); }

.admin-ghost-btn {
  border: 1px solid var(--border-subtle);
  background: transparent;
  color: var(--text-secondary);
  border-radius: var(--radius-sm);
  padding: 6px 10px;
  font: inherit;
  font-size: 11px;
  font-weight: 500;
  cursor: pointer;
}
.admin-ghost-btn:hover { background: var(--bg-surface-raised); color: var(--text-primary); }

.empty-state {
  height: 100%;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 24px;
}
.empty-orbit {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: var(--bg-surface-raised);
  border: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-secondary);
  margin-bottom: 12px;
}
.empty-state h2 { font-size: 15px; margin: 0; color: var(--text-primary); font-weight: 600; }
.empty-state p { max-width: 260px; line-height: 1.5; color: var(--text-tertiary); font-size: 12px; margin-top: 6px; }

/* Detail Panel */
.detail-content { padding: 16px; }
.detail-placeholder { font-size: 12px; color: var(--text-tertiary); }
.detail-block {
  padding-bottom: 14px;
  margin-bottom: 14px;
  border-bottom: 1px solid var(--border-subtle);
}
.detail-block h3 {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-tertiary);
  margin: 0 0 8px;
}
.detail-profile strong { font-size: 13px; color: var(--text-primary); font-weight: 600; }
.detail-profile span { display: block; color: var(--text-tertiary); font-size: 11px; margin-top: 2px; }
.detail-row { display: flex; justify-content: space-between; padding: 5px 0; font-size: 11px; }
.detail-row span { color: var(--text-tertiary); }
.detail-row strong { color: var(--text-primary); }
.detail-action {
  width: 100%;
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface-raised);
  padding: 8px;
  border-radius: var(--radius-sm);
  font: inherit;
  font-size: 11px;
  font-weight: 600;
  color: var(--text-primary);
  cursor: pointer;
  margin-top: 6px;
}
.detail-action:hover { background: var(--bg-surface-hover); }
.detail-action.primary {
  background: var(--accent-primary);
  color: #fff;
  border: 0;
}

/* Administration Panel */
.admin-container { display: flex; flex-direction: column; gap: 14px; }
.admin-hero {
  padding: 20px 24px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
}
.admin-hero h2 { margin: 2px 0 0; font-size: 18px; font-weight: 700; color: var(--text-primary); }
.admin-hero p { margin: 2px 0 0; color: var(--text-secondary); font-size: 12px; }
.admin-hero-actions { display: flex; align-items: center; gap: 10px; }
.admin-primary-btn { padding: 8px 16px; height: 34px; }

.admin-preview {
  padding: 16px 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
}
.admin-preview-copy { display: flex; gap: 10px; align-items: center; }
.admin-preview-copy strong { font-size: 13px; color: var(--text-primary); display: block; font-weight: 600; }
.admin-preview-copy span { font-size: 11px; color: var(--text-secondary); }
.admin-preview-form { display: flex; gap: 10px; align-items: flex-end; }
.admin-preview-form label { font-size: 10px; text-transform: uppercase; color: var(--text-tertiary); font-weight: 700; letter-spacing: 0.5px; }
.admin-preview-form input {
  display: block;
  margin-top: 5px;
  background: var(--bg-input);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  color: var(--text-primary);
  font: inherit;
  font-size: 12px;
}
.preview-message-field { flex: 1; }
.preview-message-field input { width: 100%; }

.admin-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.admin-card { padding: 18px; }
.admin-card.admin-wide { grid-column: span 2; }
.admin-card-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border-subtle);
}
.admin-card-head > div { display: flex; align-items: center; gap: 8px; }
.admin-card-head strong { font-size: 13px; color: var(--text-primary); font-weight: 600; display: block; }
.admin-card-head span { font-size: 11px; color: var(--text-tertiary); display: block; }
.admin-status {
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 2px 6px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.05);
  color: var(--text-tertiary);
  font-weight: 600;
}

.admin-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.admin-form-grid label {
  font-size: 10px;
  text-transform: uppercase;
  color: var(--text-tertiary);
  font-weight: 700;
  letter-spacing: 0.5px;
}
.admin-form-grid label.wide { grid-column: span 2; }
.admin-form-grid input, .admin-form-grid select, .admin-form-grid textarea {
  display: block;
  width: 100%;
  margin-top: 5px;
  background: var(--bg-input);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  color: var(--text-primary);
  font: inherit;
  font-size: 12px;
}
.admin-form-grid input:focus, .admin-form-grid select:focus, .admin-form-grid textarea:focus {
  border-color: var(--border-focus);
  outline: none;
}
.toggle-field {
  display: flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  margin-top: 12px;
}
.toggle-field input[type="checkbox"] { width: auto; margin: 0; cursor: pointer; }
.toggle-field span { font-size: 12px; color: var(--text-primary); text-transform: none; font-weight: 500; }

.admin-faq-list { display: flex; flex-direction: column; gap: 8px; margin-top: 12px; }
.admin-faq-item {
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface-raised);
  border-radius: var(--radius-sm);
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.admin-faq-top { display: flex; justify-content: space-between; align-items: center; }

/* Metrics Panel */
.metrics-kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 14px; }
.metric-card {
  padding: 16px;
  border-radius: var(--radius-md);
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
}
.metric-label { font-size: 10px; text-transform: uppercase; color: var(--text-tertiary); font-weight: 700; letter-spacing: 0.5px; }
.metric-number { font-size: 24px; font-weight: 700; color: var(--text-primary); letter-spacing: -0.3px; }
.metric-number-provider { font-size: 16px; font-weight: 700; color: #60a5fa; text-transform: capitalize; }
.metric-sub-row {
  display: flex;
  justify-content: space-between;
  font-size: 11px;
  color: var(--text-tertiary);
  margin-top: 8px;
  border-top: 1px solid var(--border-subtle);
  padding-top: 6px;
}

.metrics-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 12px 16px;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  margin-bottom: 12px;
  background: var(--bg-surface);
}
.toolbar-info strong { display: block; font-size: 13px; font-weight: 600; color: var(--text-primary); }
.toolbar-info span { display: block; font-size: 11px; color: var(--text-tertiary); }
.action-btn-ping {
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface-raised);
  color: var(--text-primary);
  padding: 7px 12px;
  border-radius: var(--radius-sm);
  font: inherit;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
}
.action-btn-ping:hover { background: var(--bg-surface-hover); }
.action-btn-ping.primary-ping {
  background: var(--accent-primary);
  color: #fff;
  border-color: transparent;
}
.action-btn-ping.primary-ping:hover { background: var(--accent-primary-hover); }

.metrics-dual-grid {
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 12px;
  margin-top: 12px;
}
.metrics-section {
  display: flex;
  flex-direction: column;
}
.metrics-table-wrapper {
  overflow-x: auto;
  max-height: 380px;
}
.metrics-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12px;
  text-align: left;
}
.metrics-table th {
  padding: 10px 14px;
  background: var(--bg-surface-raised);
  color: var(--text-tertiary);
  font-size: 10px;
  text-transform: uppercase;
  font-weight: 700;
  letter-spacing: 0.5px;
  border-bottom: 1px solid var(--border-subtle);
  position: sticky;
  top: 0;
  z-index: 1;
}
.metrics-table td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--border-subtle);
  color: var(--text-secondary);
}
.metrics-table tr:hover td {
  background: var(--bg-surface-hover);
}
.table-empty {
  text-align: center;
  color: var(--text-tertiary);
  padding: 30px !important;
}

.latency-bar-container {
  display: flex;
  align-items: center;
  gap: 8px;
}
.latency-bar {
  height: 6px;
  border-radius: 3px;
  background: #3b82f6;
  min-width: 6px;
}
.latency-bar.fast { background: #22c55e; }
.latency-bar.medium { background: #eab308; }
.latency-bar.slow { background: #ef4444; }

.circuit-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 14px;
}
.provider-status-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 12px 14px;
  background: var(--bg-surface-raised);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
}
.provider-status-card strong { display: block; font-size: 12px; color: var(--text-primary); }
.provider-status-card span { font-size: 11px; color: var(--text-tertiary); }

.errors-list {
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 250px;
  overflow-y: auto;
}
.error-item {
  padding: 10px 12px;
  background: rgba(239, 68, 68, 0.08);
  border: 1px solid rgba(239, 68, 68, 0.2);
  border-radius: var(--radius-sm);
}
.error-head {
  display: flex;
  justify-content: space-between;
  margin-bottom: 4px;
}
.error-head strong { font-size: 11px; color: #ef4444; }
.error-head time { font-size: 10px; color: var(--text-tertiary); }
.error-msg { font-size: 12px; color: var(--text-primary); word-break: break-word; }

/* Handoff View Styling */
.handoff-list {
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.handoff-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 14px 16px;
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  transition: border-color 0.15s ease;
}
.handoff-card:hover {
  border-color: var(--border-strong);
}
.handoff-info {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.handoff-header {
  display: flex;
  align-items: center;
  gap: 8px;
}
.handoff-header strong {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}
.handoff-reason {
  font-size: 12px;
  color: var(--text-secondary);
}
.handoff-meta {
  font-size: 11px;
  color: var(--text-tertiary);
  display: flex;
  gap: 12px;
}
.handoff-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}
.btn-handoff {
  padding: 6px 12px;
  border-radius: var(--radius-sm);
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface-raised);
  color: var(--text-primary);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.btn-handoff:hover { background: var(--bg-surface-hover); }
.btn-handoff.primary {
  background: var(--accent-primary);
  color: #fff;
  border-color: transparent;
}
.btn-handoff.primary:hover { background: var(--accent-primary-hover); }
.btn-handoff.resume {
  background: rgba(34, 197, 94, 0.1);
  color: #22c55e;
  border-color: rgba(34, 197, 94, 0.3);
}
.btn-handoff.resume:hover { background: rgba(34, 197, 94, 0.2); }
.btn-handoff.wa {
  background: rgba(37, 211, 102, 0.12);
  color: #25d366;
  border-color: rgba(37, 211, 102, 0.3);
}
.btn-handoff.wa:hover { background: rgba(37, 211, 102, 0.25); }

/* Agent Capabilities View */
.agent-sections-wrapper { display: flex; flex-direction: column; gap: 16px; padding: 18px; }
.agent-section-title { font-size: 11px; text-transform: uppercase; letter-spacing: 0.8px; color: var(--text-tertiary); margin: 0 0 8px; font-weight: 700; }
.agent-card-list { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.agent-card-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px;
  border-radius: var(--radius-md);
  background: var(--bg-surface-raised);
  border: 1px solid var(--border-subtle);
}
.agent-card-icon {
  width: 34px;
  height: 34px;
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-secondary);
}
.agent-card-info strong { display: block; font-size: 13px; color: var(--text-primary); font-weight: 600; }
.agent-card-info span { display: block; font-size: 11px; color: var(--text-tertiary); margin-top: 2px; }

/* Login */
.login-screen {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  background: var(--bg-app);
}
.login-card {
  width: min(100%, 360px);
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: 28px;
}
.login-card h1 { font-size: 20px; color: var(--text-primary); margin: 4px 0 2px; font-weight: 700; }
.login-card p { color: var(--text-tertiary); font-size: 12px; margin: 0 0 16px; }
.login-card label { display: block; font-size: 10px; text-transform: uppercase; color: var(--text-tertiary); margin: 10px 0 4px; font-weight: 700; letter-spacing: 0.5px; }
.login-card input {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  color: var(--text-primary);
  font: inherit;
}
.login-button {
  width: 100%;
  border: 0;
  border-radius: var(--radius-sm);
  background: var(--accent-primary);
  color: #fff;
  padding: 10px;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
  margin-top: 16px;
}
.login-button:hover { background: var(--accent-primary-hover); }

.hidden { display: none !important; }
.nav-icon { width: 16px; text-align: center; color: #60a5fa; }
.ops-container { display:flex; flex-direction:column; gap:14px; }
.ops-hero { padding:20px 24px; display:flex; justify-content:space-between; align-items:center; }
.ops-hero h2 { margin:2px 0 0; font-size:18px; }
.ops-hero p { margin:3px 0 0; color:var(--text-secondary); font-size:12px; }
.health-grid { display:grid; grid-template-columns:repeat(5,1fr); gap:10px; }
.health-card { padding:14px; background:var(--bg-surface); border:1px solid var(--border-subtle); border-radius:var(--radius-md); }
.health-card strong { display:block; font-size:12px; margin-bottom:5px; }
.health-card span { color:var(--text-tertiary); font-size:11px; }
.health-card.ok { border-color:rgba(16,185,129,.35); }.health-card.warn { border-color:rgba(245,158,11,.4); }.health-card.err { border-color:rgba(244,63,94,.4); }
.ops-grid { display:grid; grid-template-columns:1fr 1fr; gap:12px; }
.ops-section { min-height:150px; }.ops-list { padding:14px; display:flex; flex-direction:column; gap:8px; }
.ops-row { display:flex; justify-content:space-between; gap:12px; padding:9px 10px; border:1px solid var(--border-subtle); border-radius:var(--radius-sm); background:var(--bg-surface-raised); font-size:11px; }
.ops-row span { color:var(--text-tertiary); }.ops-safe-copy { margin:14px; color:var(--text-secondary); font-size:12px; line-height:1.6; }
.mini.amber { background:rgba(245,158,11,.12); color:#fbbf24; border-color:rgba(245,158,11,.25); }
.view { display: none; }
.view.active-view { display: block; }

/* Responsive adjustments */
@media(max-width: 1100px) {
  .inbox-grid { grid-template-columns: 260px minmax(320px, 1fr); }
  .detail { display: none; }
}
@media(max-width: 768px) {
  .sidebar { width: 60px; padding: 14px 6px; }
  .brand div:not(.brand-mark), .workspace-card, .nav-item span:not(svg), .sidebar-foot div:not(.avatar), .sidebar-foot .more, .nav-item b { display: none; }
  .brand { justify-content: center; padding: 0 0 14px; }
  .nav-item { justify-content: center; padding: 10px; }
  .content { padding: 16px 12px; }
  .inbox-grid { display: block; height: calc(100vh - 100px); }
  .conversation-list { display: none; }
  .admin-grid, .agent-card-list, .metrics-kpi-grid { grid-template-columns: 1fr; }
  .ops-grid, .health-grid { grid-template-columns: 1fr; }
  .ops-hero { align-items:flex-start; gap:12px; flex-direction:column; }
}

/* ==========================================================================
   ADMIN FAQS, PREVIEW & TOAST FEEDBACK
   ========================================================================== */

/* Toast de Feedback */
.admin-feedback {
  position: fixed;
  top: 24px;
  right: 28px;
  z-index: 9999;
  padding: 12px 20px;
  border-radius: var(--radius-md);
  font-size: 13px;
  font-weight: 500;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
  animation: slideInToast 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  display: flex;
  align-items: center;
  gap: 10px;
  max-width: 420px;
}
@keyframes slideInToast {
  from { opacity: 0; transform: translateY(-12px); }
  to { opacity: 1; transform: translateY(0); }
}
.admin-feedback.success {
  background: #143525;
  color: #5eead4;
  border: 1px solid rgba(45, 212, 191, 0.35);
}
.admin-feedback.error {
  background: #3b1717;
  color: #fca5a5;
  border: 1px solid rgba(239, 68, 68, 0.35);
}

/* Simulador Preview */
.admin-preview-result {
  margin-top: 14px;
  padding: 16px 18px;
  border-radius: var(--radius-md);
  background: var(--bg-surface-elevated, #161b22);
  border: 1px solid var(--border-subtle);
  animation: fadeIn 0.2s ease;
}
@keyframes fadeIn {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}
.admin-preview-result.loading {
  color: var(--text-tertiary);
  font-style: italic;
  font-size: 13px;
  background: rgba(255, 255, 255, 0.02);
}
.admin-preview-result.success {
  border-color: rgba(45, 212, 191, 0.3);
  background: rgba(20, 53, 37, 0.25);
}
.admin-preview-result.error {
  border-color: rgba(239, 68, 68, 0.3);
  background: rgba(59, 23, 23, 0.25);
  color: #fca5a5;
}
.preview-result-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
  font-size: 12px;
  color: var(--text-secondary);
}
.preview-result-head strong {
  color: var(--accent-primary, #5eead4);
  font-weight: 600;
}
.admin-preview-result p {
  margin: 0 0 8px;
  color: var(--text-primary);
  font-size: 13.5px;
  line-height: 1.55;
  white-space: pre-wrap;
}
.admin-preview-result small {
  color: var(--text-tertiary);
  font-size: 11px;
}

/* Lista de Perguntas Frequentes (FAQ) */
.admin-faq-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-top: 14px;
}
.admin-faq-row {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) minmax(240px, 2fr) auto auto;
  gap: 12px;
  align-items: center;
  background: var(--bg-surface-elevated, #161b22);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 12px 14px;
  transition: border-color 0.15s ease, background 0.15s ease;
}
.admin-faq-row:hover {
  border-color: rgba(255, 255, 255, 0.15);
}
.admin-faq-key {
  display: flex;
  align-items: center;
  gap: 8px;
}
.faq-index {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.06);
  font-size: 11px;
  font-weight: 700;
  color: var(--text-tertiary);
  flex-shrink: 0;
}
.admin-faq-key input {
  width: 100%;
  background: var(--bg-input, #0d1117);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  color: var(--text-primary);
  font-size: 12.5px;
}
.admin-faq-row textarea {
  width: 100%;
  background: var(--bg-input, #0d1117);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 7px 10px;
  color: var(--text-primary);
  font-size: 12.5px;
  resize: vertical;
  min-height: 48px;
}
.faq-enabled {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text-secondary);
  cursor: pointer;
  user-select: none;
  white-space: nowrap;
}
.faq-remove {
  width: 28px;
  height: 28px;
  border-radius: 6px;
  border: 1px solid transparent;
  background: transparent;
  color: var(--text-tertiary);
  font-size: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.15s ease;
}
.faq-remove:hover {
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
  border-color: rgba(239, 68, 68, 0.3);
}

/* Efeitos globais de botões & interatividade */
button, .btn-handoff, .admin-primary-btn, .action-btn-ping, .icon-btn {
  transition: transform 0.08s ease, background 0.15s ease, opacity 0.15s ease, box-shadow 0.15s ease;
}
button:active:not(:disabled), .btn-handoff:active:not(:disabled), .admin-primary-btn:active:not(:disabled) {
  transform: scale(0.97);
}
button:disabled {
  opacity: 0.55;
  cursor: not-allowed !important;
}
.icon-btn.spinning svg {
  animation: spin 0.8s linear infinite;
}
@keyframes spin {
  from { transform: rotate(0deg); }
  to { transform: rotate(360deg); }
}

/* Modal de Simulação Elegante */
.sim-modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  backdrop-filter: blur(4px);
  z-index: 10000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  animation: fadeIn 0.15s ease;
}
.sim-modal-card {
  width: min(100%, 420px);
  background: var(--bg-surface, #161b22);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: 24px;
  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.6);
}
.sim-modal-card h3 {
  margin: 0 0 6px;
  font-size: 17px;
  color: var(--text-primary);
  font-weight: 700;
}
.sim-modal-card p {
  margin: 0 0 16px;
  font-size: 12.5px;
  color: var(--text-tertiary);
  line-height: 1.45;
}
.sim-modal-card input {
  width: 100%;
  background: var(--bg-input, #0d1117);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  color: var(--text-primary);
  font-size: 13.5px;
  margin-bottom: 18px;
}
.sim-modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}
.sim-modal-actions button {
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
}
.sim-modal-cancel {
  background: transparent;
  border: 1px solid var(--border-subtle);
  color: var(--text-secondary);
}
.sim-modal-confirm {
  background: var(--accent-primary, #5eead4);
  border: 0;
  color: #0d1117;
}